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Order Policy

Return Policy

Our #1 goal is customer satisfaction, and we will do our best to help you in any way we can. However all of our products are made after an order is received to your specifications. We are happy to provide actual color samples and email pictures prior to ordering to produce a satisfactory product. Order carefully when placing custom or personalized orders to ensure everything is correct. We cannot be held responsible for incorrect measurements of height or width provided by the customer. Refunds are not given unless it is an error on our part. In the event we have made an error, the product must be returned (at our expense) for a full refund or replacement. No refunds on custom orders - all sales final.

Damaged in shipment

If you receive a damaged item, you may return the unused product within 30 days for an identical replacement. Absolutely no replacement product will be issued for orders over 30 days old.

Damaged during installation

In the event your vinyl is damaged during installation, it would not be eligible for a return. However if you return at least 50% of the vinyl design to Vinyl Vanity, we do offer an identical replacement at a reduced price.

If you would like to return an eligible item, follow these simple steps:

  1. Contact us for a return code.
  2. Ship your return back to us with the return code included on or in the box.
  3. Upon receipt, we will ship a replacement or issue a refund.

Cancellations

Please notify us via email immediately if you would like to cancel your order. Once your order has been placed into production, we can no longer cancel the order. Cancellations will be granted at the discretion of Vinyl Vanity. No exceptions will be made to the Vinyl Vanity cancellation policy.

Shipping

All orders will ship within 3 business days via USPS 2-3 day Priority Mail. We charge a flat rate of $5.00 for all orders within the United States. Rush delivery is available at an additional cost. These prices are valid for shipping within the United States. Contact us for rush delivery and international shipping rates.

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